Privacy Policy

Lamb Care Australia regards customer privacy as an important part of our relationship with our customers. This privacy policy conforms to Internet privacy standards within Australia.

Collection of Personal Information

In order to use the Lamb Care Australia website, we may require information from you in order to provide the best service possible. All correspondence may be collected and stored, including your email address. Lamb Care Australia may collect such information via telephone, email, post or directly through our website.

Use of Collected Information

Any details collected from Lamb Care Australia customers is required in order to provide you with our products and/or services, and a high level of customer service. 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected we never permanently store the details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. 

Orders

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date and CCV). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Lamb Care Australia uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including our monthly Newsletter subscription “Lamb Tales”. If at any time a customer wishes not to receive “Lamb Tales”, they can be removed from the mailing by clicking on unsubscribe found at the bottom of the Newsletter received. 

Third Parties

Lamb Care Australia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Lamb Care Australia does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Lamb Care Australia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of lambcareaustralia.org.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement on the website and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. 

Security Policy

Lamb Care Australia uses the Stripe payment gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe payment gateway are secured payments. For more information about Stripe and online credit card payments, please visit www.stripe.com/au

Delivery Policy

Physical goods

After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via post within 7 working days of ordering; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us using the contact information in the footer of this website.

Digital Delivery

After ordering online, you will receive an email confirmation from Stripe containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your download access code via email within 24 hours. If you wish to query a delivery please contact us using the contact information in the footer of this website.

Refund & Returns Policy

Lamb Care Australia will offer a 7 day money-back guarantee from the time you receive the goods if you are not completely satisfied with your purchase. You must contact Lamb Care Australia via email to commence resolution of any issues. Once a resolution is reached you will have 5 business days to return the item to the Lamb Care Australia Post Office Box.

This refund policy does not apply to goods which have been worn, used, damaged after delivery or altered in any way. All products must be returned in their original condition and packaging. 

All postage and insurance costs are to be paid by yourself. 

You, the buyer, assume any risk of loss, theft or damage to goods during transit and therefore Lamb Care Australia advises you to take out shipment registration of insurance with your postal carrier. Lamb Care Australia will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any questions or concerns regarding this statement, please contact us using the contact details in the footer of this website.